Warranty Info
Warranty Info
Hpusn provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models. Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Hpusn’s warehouse for inspection, the refund process will begin.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Warranty Timeline
Item
Warranty Period (Months)
Softbox Kit Collection (Model)
Softbox Kit Collection Warranty Period (Months)
SB01
12
SB02
12
SB03
12
SB02 PRO
12
SB02 PRO MAX
18
SB01 Ultra 60W
18
SB01 Ultra 150W
18
Ring LIght Collection (Model)
Ring LIght Collection Warranty Period (Months)
HT420R
12
SS24R
12
HR18
12
LR18Wireless
12
LR18Soft
12
Tripod Collection (Model)
Tripod Collection Warranty Period (Months)
AT24
18
AT24Pro
18
AT24Vid
18
AT24EVO
18
CT25Pro
18
CT25Vid
18
CT25EVO
18
DV2
18
CT28X
18
CT32X
18
CT28X MKII
18
CT32X MKII
18
PT204V
18
PT204VP
18
PT244
18
LED Panel Lighting Collection (Model)
LED Panel Lighting Collection Warranty Period (Months)
PL20A
12
Strobe Lighting Collection (Model)
Strobe Lighting Collection Warranty Period (Months)
GT200
12
GT200S
12
GT53
12
C1-S
12
C1-N
12
C1-C
12
Accessories
Accessories Warranty Period (Months)
LB85W
12
BS01
18
LP01
18
QR5A
18
QR5P
18
PC01
18
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Hpusn’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, Buyer is responsible for shipping costs
- For non-quality related warranty claims, Hpusn refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Hpusn’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Hpusn or Hpusn’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see the top of the page for your product’s warranty timeline).
Hpusn’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Hpusn’s authorized distributors and retailers, such as Walmart and BestBuy, are handled through Hpusn (see list of authorized distributors and retailers here).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent. In situations where a replacement is not an available or preferred option, Hpusn will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
- Process:
- Buyer must provide sufficient proof of purchase
- Hpusn must document what happens when buyers troubleshoot the product
- The defective visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that Hpusn needs to have returned, warranties on those replacements are voided if the wrong item is returned to Hpusn or if the defective item is not returned.
- Valid Proof of Purchase:
- Order number from online purchases made through Hpusn or Hpusn's authorized resellers
- Sales invoice
- The dated sales receipt from an authorized Hpusn reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
- Shipping costs must be covered by the buyer in the following situations:
- Order number from online purchases made through Hpusn or Hpusn's authorized resellers
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning personal items
- Returning items claimed to have defects but found by Hpusn quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
- The dated sales receipt from an authorized Hpusn reseller that shows a description of the product along with its price
- Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Free products
- Non-quality-related issues (after 30 days of purchase)
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
- Hpusn is not liable for:
- Returning personal items sent to Hpusn
When returning items with a prepaid shipping label provided by Hpusn, Hpusn takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Hpusn does not provide refunds for items damaged in transit for non-quality related warranty claims.
