Warranty Info

Warranty Info​

Hpusn provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models. Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Hpusn’s warehouse for inspection, the refund process will begin.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Timeline

Item

Warranty Period (Months)

Softbox Kit Collection (Model)

Softbox Kit Collection Warranty Period (Months)

SB01

12

SB02

12

SB03

12

SB02 PRO

12

SB02 PRO MAX

18

SB01 Ultra 60W

18

SB01 Ultra 150W​

18

Ring LIght Collection (Model)

Ring LIght Collection Warranty Period (Months)​

HT420R

12

SS24R

12

HR18

12

LR18Wireless

12

LR18Soft

12

Tripod Collection (Model)

Tripod Collection Warranty Period (Months)​​

AT24

18

AT24Pro

18

AT24Vid

18

AT24​EVO

18

CT25Pro

18

CT25Vid

18

CT25EVO

18

DV2

18

CT28X

18

CT32X

18

CT28X MKII

18

CT32X MKII

18

PT204V

18

PT204VP

18

PT244

18

LED Panel Lighting Collection (Model)

LED Panel Lighting Collection Warranty Period (Months)​​​

PL20A

12

Strobe Lighting Collection (Model)​

Strobe Lighting Collection Warranty Period (Months)​​​

GT200

12

GT200S

12

GT53

12

C1-S

12

C1-N

12

C1-C

12

Accessories

Accessories Warranty Period (Months)​​​

LB85W

12

BS01

18

LP01

18

QR5A

18

QR5P

18

PC01

18

Product Registration: Get Additional Product Warranty

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Hpusn’s warehouse for inspection, the refund process will begin.

Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Hpusn’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Hpusn or Hpusn’s authorized resellers are covered by an extensive warranty, starting from the date of purchase (see the top of the page for your product’s warranty timeline).

Hpusn’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Hpusn’s authorized distributors and retailers, such as Walmart and BestBuy, are handled through Hpusn (see list of authorized distributors and retailers here).

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent. In situations where a replacement is not an available or preferred option, Hpusn will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

When returning items with a prepaid shipping label provided by Hpusn, Hpusn takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Hpusn does not provide refunds for items damaged in transit for non-quality related warranty claims.